Got Questions? We’ve Got Answers!
General Cleaning FAQs
Q: What cleaning services do you offer?
A: We provide residential and commercial cleaning services, including deep cleaning, regular maintenance cleaning, move-in/move-out cleaning, and post-construction cleaning.
Q: Do I need to provide cleaning supplies?
A: No, we bring our own professional-grade, eco-friendly cleaning products and equipment. However, if you have specific products you’d like us to use, just let us know.
Q: Are your cleaning products safe for pets and children?
A: Yes! We use non-toxic, eco-friendly cleaning solutions that are safe for families and pets.
Q: How long does a typical cleaning take?
A: It depends on the size of your home and the type of cleaning. A standard cleaning takes 1.5 to 3 hours, while deep cleanings may take longer.
Q: How often should I schedule a cleaning?
A: It depends on your needs! We offer weekly, bi-weekly, and monthly cleaning plans to keep your home spotless.
Booking & Payments
Q: How do I book a cleaning service?
A: You can book online, call us, or send a message through our website. We recommend booking in advance for your preferred date and time.
Q: What payment methods do you accept?
A: We accept cash, credit/debit cards, and digital payments. Payment is due upon service completion.
Before & After Cleaning
Q: Do I need to be home during the cleaning?
A: No, you don’t have to be home. Many clients provide us with access via a key, code, or lockbox.
Q: What should I do before the cleaners arrive?
A: To help us clean efficiently, we recommend tidying up personal belongings, securing pets, and making sure we have access to all areas that need cleaning.
Q: What if I’m not satisfied with the cleaning?
A: Your satisfaction is our priority! If you’re not happy, contact us within 24 hours, and we’ll re-clean the areas that need attention at no extra charge.
Policies & Cancellations
Q: What is your cancellation policy?
A: We require at least 24 hours’ notice for cancellations or rescheduling. Last-minute cancellations may incur a fee.
Q: Are you insured and bonded?
A: Yes! Our company is fully insured and bonded to protect you and your home.
Q: Do you offer one-time cleanings?
A: Yes! We offer one-time deep cleanings, post-construction cleanups, and move-in/move-out cleanings with no commitment to recurring
Special Requests & Additional Services
Q: Can I request specific cleaning tasks?
A: Absolutely! Let us know your priorities, and we’ll customize the cleaning to your needs.
Q: Do you clean carpets and upholstery?
A: Yes! We offer professional carpet and upholstery cleaning to remove stains, odors, and allergens.
Q: Do you offer same-day or emergency cleaning?
A: Based on availability, we do offer same-day cleaning for urgent situations. Contact us to check availability.